Jessica Lavoie

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Owner, OKTO technologies

Experienced, motivated and passionate Cloud Solutions Architect with a great knowledge of Windows environment. Strong professional skilled in Windows Servers, Microsoft Azure & Amazon Platform, High-Availability Solutions, Powershell, SQL Database, Identity SSO, Web Application, AD & Azure AD, PowerBI and Hybrid Technologies.

Certificates

MCPS: Microsoft Certified Professional

MCSA: Windows Server 2012

MCSE: Server Infrastructure

MCPS: Microsoft Certified Professional

MCSE: Cloud Platform and Infrastructure

Architecting Microsoft Azure Solutions

Course

  • 70-210 – Installing, Configuring, and Administering Microsoft Windows 2000 Professional

  • 70-215 – Installing, Configuring, and Administering Microsoft Windows 2000 Server

  • 70-410 – Installing and Configuring Windows Server 2012

  • 70-411 – Administering Windows Server 2012

  • 70-412 – Configuring Advanced Windows Server 2012 Services

  • 70-413 – Designing and Implementing a Server Infrastructure

  • 70-414 – Implementing an Advanced Server Infrastructure

  • 70-532 – Developing Microsoft Azure Solutions

  • 70-533 – lmplementing Microsoft Azure Infrastructure Solutions

  • 70-535 – Architecting Microsoft Azure Solutions

Experience

Millenium Micro 

• Architect and Implement Azure Infrastructure (IaaS, PaaS) solutions
• Evaluate and plan network design and security
• Provision for Failover and DR scenarios
• Institute best-practices and guidelines for cloud processes
• Train and guide the development team to best utilize Azure architecture
• Develop and document operational procedures, knowledge base, etc.
• Research and evaluate the best solutions for the client

GardaWorld

• Architect, lead and document the new developed applications
• Implement best practices with high availability solutions, security,
monitoring, performance tuning and task automation
• Lead and assist the devops team members with the executing plan for
the projet
• Build, architect and deploy a new ADFS 2016 architecture solution
• Build, architect and deploy a new PowerBI architecture
• Ownership of Azure & Amazon cloud based environments

Solutions Abilis – 1 year

• Manage Azure based IaaS environments;
• Develop and execution of test cases for cloud environment;
• Deploy, evaluate and implement Azure cloud products;
• Automate process with Powershell script;
• Maintain documentation and architecture diagrams.

Ubisoft Montréal – 10 years

• Install, maintain and upgrade Microsoft server hardware and software;
• Monitor system events to ensure health, maximum system availability and service quality;
• Participate to the backups and restoration of Microsoft systems;
• Advanced troubleshooting of emergency situations on the network;
• Perform system & application patching and upgrade of equipment firmware;
• Maintain documentation regarding configurations, operations and troubleshooting procedures related to the Microsoft platform;
• Participate to the definition of standards, guidelines, best practices and metrics as directed;
• Assist in evaluating new requirements, technical design and standards;
• Answer user’s query and service requests;
• Carry out all other related tasks.

• Provide first level support for all services;
• Identify, research, troubleshoot and resolve basic technical issues;
• Respond to customer requests via telephone calls, emails and ticket system requests;
• Offer a high level of customer service for users with various degrees of technical proficiency;
• Document, dispatch and escalate requests to 2nd level support;
• Follow up with customers to ensure satisfaction;
• Monitor targets to ensure that problems are resolved within the SLA guidelines;
• Send global communications to customers for problems affecting the services;
• Carry out all other related tasks